Prospective 
Tenants FAQs

It’s easy and convenient! Go to our Listings tab and click on the property you are interested in viewing. Next, click the Schedule Showing button and follow the prompts to schedule a self-guided showing for the date and time that works best for you.

We encourage applicants to carefully review our rental qualifications and contact our leasing team with questions before submitting an application. A detailed explanation of our qualifications can be found on our website under the Listings tab in the Application Process tab.

Our application must be filled out online through our website. Under the Listings tab, click on Application Process and carefully read through the steps. Once you are ready to apply, go to the Residential Listings tab and click on the property you are interested in. Next click the Apply Now button and be sure to answer all questions and include all necessary attachments when prompted. 

Our team works to keep applicants updated throughout the application process through emails and text messages. An application typically takes 4 to 6 business days to process. If you have questions at any stage, we’re happy to provide status updates and explain the next steps. We are also available by phone

should you need further assistance.

All applicants must be at least 21 years old. An application must be submitted by each adult aged 21 and over that intends to live in the home.

It is acceptable to have no rental or credit history. However, you must meet all other criteria in order to be approved. You will still be required to pay a security deposit. All leases require a Security Deposit. 

Only the following will be accepted as proof of income: recent official pay stubs; official benefit verification letter; or if self-employed, your most recent tax return. 

Many of our properties are pet-friendly! However, there are a few that do not allow pets. For more details, click on the Listings tab and then click on Pet Policy to learn more.

All of our leases are for a minimum of 12 months.

New properties get added to our online vacancy list almost daily. Be sure to continue to check our website for the most up-to-date listings. If a property is no longer listed, it is unavailable.

Yes. You will be required to pay a security deposit. The amount will depend on your credit history.

Once a property is rented, we will cancel all future showings for that property. If you get a notification that your scheduled showing was canceled, that means the property is no longer available.

All payments must be paid through our secure Online Tenant Portal. You will be granted access to this portal if your application is approved. You can make payment through e-check, debit card or credit card. After your lease signing, you

will also be given access to an Electronic Cash Payslip in your Portal that you can use to pay rent at participating stores (CVS, Walgreens, Wal-Mart) with cash

if desired. Each payment method does have a required fee that The Rogers Group does not control.

The Online Tenant Portal is your all-in-one place to make payments, submit maintenance requests, view your Lease Agreement and view your payment history. If your application is approved, you will be granted access to the portal.

There is also an App for the portal that you can download onto your mobile device for quick and easy access.